Help

Lost or Stolen Debit Cards

If you think your card is lost or stolen call the 24-hour hot line at 800-472-3272

Are my deposit accounts FDIC insured?

Each individual customer's account is insured by the FDIC up to $250,000 per account.*

*Our institution has elected to participate in the FDIC’s Transaction Account Guarantee Program. Under that program, though December 31, 2012, all noninterest-bearing transaction accounts are fully guaranteed by the FDIC for the entire amount in the account. Coverage under the Transaction Account Guarantee Program is in addition to and separate from the coverage available under the FDIC’s general deposit insurance rules.

How do I set up Direct Deposit of my payroll check?

After your checking application has been approved, you will receive our routing and transit number and your account number. If your employer participates in a direct deposit program, simply provide this information to the human resources or payroll department at your company, and your direct deposit will usually begin within thirty days.

Can I get information about my account by phone?

As always you can call your branch and get information for your account. You can also get account information 24 hours a day with our Voice Response System for automated account information.

Can I look at all of my transactions at any time?
Yes! With Online Banking, you have access to your account information 24 hours a day, 7 days a week!

How frequently is my information updated?

Unlike most banks, we offer an online system which means your account information is updated the moment a transaction hits your account. No more waiting a day until you see your account activity.

What is Internet Banking?

Internet Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online.

What can I do with Internet Banking?

You can view account balances and transaction history, transfer money, and download transactions to a personal financial manager like Quicken or MS Money and much more.

What personal information stored in the Internet Banking product?

The Internet Banking product stores your User ID, password and user preferences. If you keep a stock portfolio, that information is also stored.

How current is my banking information?

Your account information is updated instantly every time a transaction comes through your account.

What happens if I forget or lose my password?

Just click onto the “Forgot your password” and it will ask you the three questions you answered when you signed up. This keeps access to your password secure.